Data protection

Privacy Policy

Unless otherwise specified below, the provision of your personal data is neither required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide the data will have no consequences. This only applies insofar as no other information is provided in the following processing operations.
“Personal data” means any information relating to an identified or identifiable natural person.

Contact

person in charge
Please contact us if you wish. The contact details of the data controller can be found in our legal notice.

Proactive contact by the customer via email
If you contact us by email to initiate business contact, we will only collect your personal data (name, email address, message text) to the extent that you provide it. The data processing serves to process and respond to your contact request.
If the contact serves the purpose of implementing pre-contractual measures (e.g., advice on purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We will only use your email address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form
When you use the contact form, we only collect your personal data (name, email address, message text) to the extent that you provide it. The data is processed for the purpose of establishing contact. By sending your message, you consent to the processing of the data you have provided. Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent.
You may revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of your consent prior to revocation. We will only use your email address to process your request. Your data will then be deleted, unless you have consented to further processing and use.

Customer account Orders      

customer account
When you open a customer account, we collect your personal data to the extent specified there. The purpose of data processing is to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of your consent until revocation. Your customer account will then be deleted.

reviews       advertisement      

Buyer Seal Customer Rating
We use the buyer seal customer review tool from Händlerbund Management AG (Torgauer Straße 233 B, 04347 Leipzig) on our website. After placing your order, we would like to ask you to rate and comment on your purchase from us.
For this purpose, we will contact you by email, using the technical system of the provider of the buyer seal rating tool within the scope of order processing.
Your data will be processed either with your consent or on the basis of our legitimate interest.
Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent, provided that you have expressly agreed to receive the evaluation request. You can revoke your consent at any time by using the corresponding link in the email, without affecting the lawfulness of the processing carried out on the basis of your consent until revocation. Your email address will then be removed from the distribution list.
Processing without express consent is carried out on the basis of Art. 6 (1) lit. f GDPR from the legitimate interest in truthful, verified evaluations of our services in the context of direct advertising. For this purpose, we send an electronic request for evaluation of our own goods or services that you have already purchased from us. The request is sent to the email address we received from you when you purchased a product or service. The sending of the request for evaluation is subject to the proviso that you have not objected to this use of your email address.
You can object at any time by notifying us. The contact details for exercising your right to object can be found in the legal notice. You can also use the link provided in the rating request. This will incur no costs other than the transmission costs according to the basic rates.
The personal data stored in this context in the technical system of the buyer seal evaluation tool will be deleted 3 months after the delivery of goods recorded for evaluation.

Use of your personal data for sending postal advertising
We use your personal data (name, address) that we have received in connection with the sale of goods or services to send you advertising by post, provided that you have not objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide this data will result in the contract not being concluded.
Processing is carried out on the basis of Art. 6 (1) (f) GDPR on the grounds of our overriding legitimate interest in direct marketing. You may object to this use of your address data at any time by notifying us. The contact details for exercising your right to object can be found in the legal notice.

Use of email address for sending newsletters
We use your email address exclusively for our own advertising purposes to send you our newsletter, provided you have expressly agreed to this, regardless of the contract processing. Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list.

Your data will be passed on to an email marketing service provider for order processing. Your data will not be passed on to other third parties.

Use of email address for sending direct advertising
We use your email address, which we have received in connection with the sale of goods or services, to send you electronic advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to this use. The provision of your email address is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. Processing is based on Art. 6 (1) lit. f GDPR on the basis of our overriding legitimate interest in direct marketing. You may object to this use of your email address at any time by notifying us. The contact details for exercising your right to object can be found in the legal notice. You can also use the link provided in the promotional email. This will incur no costs other than the transmission costs according to the basic rates.

Shipping service providers Merchandise management      

Forwarding of email address to shipping companies for information about shipping status
We will pass on your email address to the transport company for the purpose of contract processing, provided you have expressly agreed to this during the ordering process. The purpose of passing on this information is to inform you of the shipping status by email. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the legality of the processing carried out on the basis of your consent until revocation.

Use of an external merchandise management system
We use a merchandise management system for contract processing within the scope of order processing. For this purpose, your personal data collected during the ordering process will be transferred to
JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany
transmitted.

payment service provider      

Using PayPal
All PayPal transactions are subject to the PayPal Privacy Policy, which you can find at https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Using PayPal Express
We use the PayPal Express payment service from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; “PayPal”) on our website. The purpose of data processing is to enable us to offer you payment via the PayPal Express payment service. In order to integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when you visit the website. Cookies may also be used for this purpose. Cookies enable your browser to be recognized.
The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 TMG. The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering customer-oriented payment methods. You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation.
When you select and use PayPal Express, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 (1) lit. b GDPR. For more information on data processing when using the PayPal Express payment service, please refer to the corresponding privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.

Analysis Communication      

Use of Google Analytics
We use the web analytics service Google Analytics from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“) on our website. If you are a resident of the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the Google affiliate responsible for processing your data and complying with applicable data protection laws.
Data processing serves the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes. To this end, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The following information, among other things, may be collected: IP address, date and time of the page view, click path, information about the browser and device you are using, pages visited, referrer URL (website from which you accessed our website), location data, and purchasing activities.The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data.
Google Analytics uses technologies such as cookies, web storage in the browser, and tracking pixels, which enable an analysis of your use of the website. The information generated about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymization is activated on this website. This means that your IP address is truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there.
The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 TMG. The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in the needs-based and targeted design of the website. You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation.
You can prevent Google from collecting the data generated by Google Analytics and related to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
To prevent Google Analytics from collecting and storing data across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must perform the opt-out on all systems and devices you use for this to be fully effective. If you delete the opt-out cookie, requests will be sent to Google again. Click here to set the opt-out cookie: Disable Google Analytics.
For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html or under https://www.google.de/intl/de/policies/ as well as under https://policies.google.com/technologies/cookies?hl=de.

Plug-ins and other items

Use of Google Maps
We use the function for embedding Google Maps maps from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“) on our website.
If you are a resident of the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the Google affiliate responsible for processing your data and complying with applicable data protection laws.
This feature enables the visual representation of geographic information and interactive maps. When pages containing Google Maps are accessed, Google also collects, processes, and uses data about visitors to the websites.
Your data may also be transferred to the USA.
The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 TMG. The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in the needs-based and targeted design of the website. You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation.
For more information about how Google collects and uses data, please refer to Google's privacy policy at https://www.google.com/privacypolicy.html. There, you also have the option of changing your settings in the Privacy Center so that you can manage and protect your data processed by Google.

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; „YouTube“) on our website. YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
This feature displays videos stored on YouTube in an iFrame on the website. The „Extended privacy mode“ option is activated. This means that YouTube does not store any information about visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA.
The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 TMG. The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in the needs-based and targeted design of the website. You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation.
For more information about the collection and use of data by YouTube and Google, your rights in this regard, and options for protecting your privacy, please refer to YouTube's privacy policy at https://www.youtube.com/t/privacy.

Using Cloudflare
We use the Cloudflare CDN content delivery network from Cloudflare Inc. (101 Townsend St, San Francisco, CA 94107, USA; “Cloudflare”) on our website. This is a supraregional network of servers in various data centers to which our web server connects and through which certain content on our website is delivered.
The purpose of data processing is to optimize the loading times of our website and thus make our offering more user-friendly.
The following information, among other things, may be collected: IP address, system configuration information, information about traffic to and from customer websites (so-called server log files).
Your data may be transferred to the United States.
Processing is carried out on the basis of Art. 6 (1) (f) GDPR from the legitimate interest in the needs-based and targeted design of the website. You have the right to object at any time to the processing of personal data concerning you based on Article 6(1)(f) GDPR for reasons arising from your particular situation.
For more information on data protection when using Cloudflare, please visit https://www.cloudflare.com/de-de/privacypolicy/.

Rights of data subjects and storage period

Duration of storage
After complete contract processing, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular those under tax and commercial law, and then deleted after expiry of the retention period, unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights under Articles 15 to 20 of the GDPR: right to information, right to rectification, right to erasure, right to restriction of processing, right to data portability.
In addition, pursuant to Art. 21(1) GDPR, you have the right to object to processing based on Art. 6(1)(f) GDPR and to processing for direct marketing purposes.

Right to appeal to the supervisory authority
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.

right of objection
If the processing of personal data listed here is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.
Once an objection has been lodged, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.

If personal data is processed for direct marketing purposes, you can object to this processing at any time by notifying us. Once you have objected, we will stop processing the data concerned for direct marketing purposes.

Last update: July 20, 2020